Gary Brackenridge and Sam Thompson are dedicated to bringing transparency to Delaware Township residents.
The Township must improve the quality and oversight of the services provided. Sam and Gary propose to implement a set of standard metrics and reporting to clearly articulate the service expectations and commitments of the Township to the residents. This service level framework has been employed in other communities with the benefits of increased transparency, improved focus and prioritization of important issues, increased staff and employee engagement, and reduced cost of delivery.
Our residents deserve to know: what the service targets are, how the Township is performing, and how to get relief if a service level is not met.